Patient Confidentiality:

We take patient confidentiality seriously at Oak End Dental Clinic and all personal information is treated in the strictest confidence. Only members of staff have access to patient information. Staff are trained and up to date in how to handle your personal information securely.

Complaints Procedure:

We aim to make your experience at the practice as pleasureable as possible. However, should you have any complaints, please contact our reception staff who will be able to deal with your complaint and talk you through our complaint procedure.

Disabled Access:

We endeavour to see all patients and the dental clinic has been designed so that patients with disabilities can easily access care. If you do have any disability that you think we need to know about,  please give us a call before your appointment and we will do our best to make suitable arrangements to accommodate your need.

In an Emergency:

Whenever possible , please contact us about the emergency during normal surgery hours. If you need to be seen on the same day, please get in touch as early in the day as possible. Should you have a dental emergency outside of the practice opening hours,

for NHS patients please contact the NHS Direct on tel: 08454647 or online at www.nhsdirect.nhs.uk 

and for private patients who are registered at the practice call 07866109386.

In case of gross facial swelling or jaw fracture, please go to the nearest A & E department.